FAQ
ABOUT US
Dilan Mirror is a smart mirror system designed to help users see angles that are difficult to see in a traditional mirror, including the back view.
Dilan Mirror may be used by individual customers and by business customers such as clothing stores, fitting rooms, beauty salons, barbershops, gyms, hotels, malls and other locations that want to offer customers a more interactive mirror experience.
No. Dilan Mirror may combine a reflective mirror surface with a digital display and camera-related functionality. The image shown through the system may differ from a traditional optical reflection because it can be generated through a camera and screen-based rendering.
Images, videos, renderings, descriptions and specifications on the website are for general information. The final product may include reasonable changes to design, dimensions, components, software, packaging, interface, accessories or functionality, provided that the main purpose of the product is not affected.
Final installation requirements may depend on the product model, location, electrical conditions and installation scenario. Any minimum distances, heights, space requirements or installation instructions should be confirmed before delivery or installation.
Production or assembly details will be communicated through official channels. The product is not presented as available for immediate delivery and production is expected to start after the relevant factory or production line is opened and operational.
No. Dilan Mirror is offered for pre-order. This means the product is not necessarily manufactured, in stock or ready for shipment at the time of the pre-order.
Yes. Business customers or legal entities that intend to order 5 or more units should contact Dilan Mirror directly before placing a pre-order, so that commercial, delivery and production details can be discussed separately.
PRE-ORDERS AND PAYMENT
A pre-order is an advance reservation and payment for a product that will be manufactured, assembled or prepared later. A pre-order does not mean that the product is already in stock or ready to ship.
To place a pre-order, you must complete the order form available on the website and pay the pre-order price using the payment methods indicated on the website.
A pre-order becomes valid only after payment is confirmed.
No. Payment confirms the pre-order, but it does not mean immediate delivery. Production and delivery will follow the timeline and conditions communicated by Dilan Mirror.
Yes. Dilan Mirror may refuse, limit or cancel a pre-order in cases such as incorrect or incomplete data, suspected fraud, obvious pricing or description errors, technical impossibility of production, legal or logistical impossibility of delivery, breach of the Terms & Conditions or other objective reasons that make performance impossible or unjustified.
Unless expressly stated otherwise, the price shown on the website is only the pre-order price for the product.
Unless expressly stated otherwise, the pre-order price does not include delivery costs, customs duties, import VAT, local taxes, customs brokerage services, transport insurance, bank or payment processor fees, storage, handling or return costs.
Dilan Mirror may change website prices for future orders. Changes do not affect already confirmed pre-orders, except where there is an obvious pricing error.
Please check with your bank or payment provider and make sure that the payment details are correct. You may also contact Dilan Mirror support for assistance or use another payment method available on the website.
PRODUCTION, SHIPPING AND IMPORT COSTS
Production is expected to start after the relevant factory or production line is opened and operational, or from another date communicated by Dilan Mirror.
The estimated preparation time is approximately 1 year from the date the factory or production line becomes operational, or from another date communicated by Dilan Mirror.
Yes. The timeline is only an estimate and may be extended due to factors such as delays in opening the factory, supply of components, technical changes, additional testing, certifications, legislative changes, international logistics issues, customs restrictions, force majeure or other circumstances beyond Dilan Mirror’s control.
Shipping and import costs cannot be finally determined at the time of pre-order. They will be communicated, as far as possible, after the product is ready for shipment.
When the product is ready for delivery, Dilan Mirror may communicate the shipping cost, available delivery method, estimated delivery period, known customs or import charges, documents needed for import and payment instructions for additional costs.
The customer is responsible for checking the import rules applicable in the destination country, including customs duties, VAT, local taxes, permits, documents or other import requirements.
If you accept the additional costs and pay all amounts due, Dilan Mirror will organize shipment of the product according to the available delivery method.
If the shipping or import costs are not acceptable to you, you may ask Dilan Mirror to help sell the product to another buyer under the resale mechanism described in the Terms & Conditions.
After shipment, Dilan Mirror or the carrier may provide a tracking number. Tracking updates may be delayed depending on the carrier, logistics systems, customs procedures and the destination country.
No. Delivery dates are estimates. Dilan Mirror is not responsible for delays caused by carriers, customs authorities, tax authorities or other public authorities.
CANCELLATION, REFUNDS AND RESALE
You may request cancellation by contacting Dilan Mirror at the email address indicated for pre-orders or support. Under the Terms & Conditions, cancellation is available within 14 days from payment, with refund within a reasonable period, subject to the conditions below and to mandatory consumer-law rights.
A reasonable refund period is up to 20 banking days from the event that triggers the refund period, according to the Terms & Conditions. No penalties, interest or other compensation are calculated for the period until refund, unless mandatory law provides otherwise.
If cancellation is requested after 14 days from payment, the amount may be refunded within a reasonable period only after the mirror is manufactured and resold, subject to the Terms & Conditions and applicable mandatory consumer-law rights.
If cancellation is requested before Dilan Mirror has started manufacturing, personalization, component reservation or other product-specific operations, Dilan Mirror may refund the amount paid while deducting non-recoverable bank or payment processor fees. If manufacturing, personalization or purchase of specific components has already started, Dilan Mirror may deduct costs actually incurred, to the extent permitted by law.
If you do not accept delivery or import costs, you may ask Dilan Mirror to take reasonable steps to promote, negotiate and sell the product to another buyer. After the product is sold and the price is actually received, your original pre-order amount is returned first.
If the net resale price exceeds your original pre-order amount, the net surplus is distributed 80% to you and 20% to Dilan Mirror as remuneration for intermediation, promotion, negotiation and sale administration services, after deducting direct sale-related costs, if any.
No. Dilan Mirror does not guarantee that the product will be sold within a certain period or at a certain price.
If the product is not sold within 90 days, the parties may agree to reduce the resale price, continue promotion, deliver the product to you against payment of delivery/import costs, or choose another solution agreed in writing.
RETURNS, WARRANTY AND DELIVERY ISSUES
You should inspect the product immediately after receipt. Any visible defect, damage, wrong product or missing item should be reported within a reasonable period, together with photos, video and a description of the issue.
If the return is caused by a confirmed defect, wrong product or an error attributable to Dilan Mirror, Dilan Mirror will bear reasonable return costs or may propose replacement, repair or refund, as appropriate.
If the return is requested for customer-related reasons, such as change of mind, wrong order, incorrect delivery details, refusal to collect or reasons not related to a product defect, you may be responsible for return costs and Dilan Mirror may deduct direct costs actually incurred, to the extent permitted by law.
You are responsible for providing complete and correct delivery information. Dilan Mirror is not responsible for delays, extra costs, losses or returns caused by incorrect address, wrong phone number, absence at delivery, failure to collect the parcel, refusal to pay customs/import charges or refusal to receive the parcel.
The product benefits from the legal warranty applicable under relevant law and, where applicable, from any commercial warranty offered by Dilan Mirror. Exact commercial warranty terms may be provided in a separate warranty certificate or policy published on the website.
Warranty does not cover issues caused by use contrary to instructions, incorrect installation, connection to unsuitable power sources, mechanical damage, liquid contact, excessive humidity or improper operating conditions, unauthorized hardware or software changes, interventions by unauthorized persons, normal wear and tear, damage during transport organized by the customer, or other improper use.
ACCOUNTS, WEBSITE USE AND COMMUNICATIONS
By using the website or placing a pre-order, you confirm that you have the legal capacity to enter contracts and make payments. Dilan Mirror may refuse pre-orders placed by persons who cannot validly contract, provide false data, abuse the website or act contrary to law.
You may not use the website for illegal purposes, viruses or malicious code, cyberattacks, unauthorized data collection, spam, phishing, scraping, intellectual property infringement, fraud, misleading information or other unlawful activity.
Yes. Dilan Mirror may suspend or terminate access to the website or account in cases such as breach of the Terms & Conditions, fraudulent use, cyberattacks, false data, non-payment, abusive behavior or violation of applicable law or Dilan Mirror’s rights.
Your rights and obligations may be transferred only with Dilan Mirror’s written consent. Transfer of the website account is prohibited unless Dilan Mirror accepts a written and justified request.
You may receive transactional communications related to your order, payment, delivery, production updates, technical support or other service information. Marketing emails or SMS will be sent only where permitted by law and, if required, with your consent. You may unsubscribe from marketing communications.
Complaints may be sent to the support or complaints email indicated by Dilan Mirror. A complaint should include your name, pre-order number, description of the issue, relevant documents or photos if applicable, and the solution requested.
FUTURE EQUITY / INVESTMENT-RELATED OPTION
At your request, Dilan Mirror may analyze whether it can offer a Future Equity mechanism, future shares, future equity interests, future economic rights or another similar investment instrument instead of product delivery.
No. Future Equity is not automatically included in a pre-order and has no legal effect unless a separate written agreement is signed by the parties.
No. The Future Equity option is not a public offer of securities, is not investment advice and does not guarantee profit, dividends, company sale, listing or any financial return.
Yes. Dilan Mirror may refuse conversion if it would breach applicable law, require special authorizations, be unavailable in a certain jurisdiction, fail KYC/AML checks or not receive required corporate approvals.
PRIVACY, COOKIES AND DATA PROTECTION
The data controller is the Dilan Mirror legal entity identified in the Personal Data Processing Policy. Contact details, including the privacy email, are provided in that policy.
Depending on your interaction, Dilan Mirror may process identity and contact data, account data, order, payment and contractual data, delivery details, customer support communications, technical and device data, usage data, location data where necessary or consented, image, voice or camera-related data for enabled features, fraud prevention/security data and marketing preference data.
Dilan Mirror processes personal data to create and manage accounts, conclude and perform contracts, handle orders, payments, delivery, refunds and service communications, provide products and services, respond to requests and complaints, diagnose errors, improve security and quality, prevent fraud, comply with legal obligations, manage disputes, send permitted marketing and operate analytics or promotions where lawful.
The legal bases may include performance of a contract, legal obligation, legitimate interest, consent where required and establishment, exercise or defense of legal claims. Mere use of Dilan Mirror services does not count as consent for every processing activity; consent will be requested separately where required by law.
Certain products or services may involve image, voice or camera-related functionality. Such processing is limited to what is necessary for the requested feature, service, technical operation, support or security purpose.
Unless separately disclosed, Dilan Mirror does not process image, voice or camera-related data for the purpose of uniquely identifying a person through biometric identification. If biometric identification, biometric authentication, facial recognition or similar functionality is introduced, Dilan Mirror will provide a separate notice and rely on an appropriate legal basis, including explicit consent where required.
Yes. Dilan Mirror may use cookies and similar technologies for website operation, security, analytics, preferences and marketing. Strictly necessary cookies may be used without consent where required for the website or service to function. Analytics, advertising or other non-essential cookies will be used according to applicable law and, where required, with consent.
Yes. You may unsubscribe or opt out of marketing communications at any time using the unsubscribe link or by contacting Dilan Mirror at the privacy email. Dilan Mirror does not disclose personal data to third parties for their independent direct marketing purposes without consent.
Personal data may be disclosed, where necessary and lawful, to affiliated companies, service providers and processors, business partners where properly informed and consented if required, authorities, courts, regulators, professional advisers and potential successors in a merger, restructuring, acquisition or similar transaction, subject to safeguards.
Yes. Personal data may be processed in the European Economic Area, in countries recognized as ensuring adequate protection, or in other countries where appropriate safeguards are implemented, such as standard contractual clauses or another lawful transfer mechanism.
Personal data is kept only as long as necessary for the purposes for which it was collected, including contract performance, services, legal obligations, accounting, dispute resolution, fraud prevention, security and legal claims. After the applicable period expires, data will be deleted, anonymized or securely destroyed unless continued retention is required by law or legal claims.
Subject to applicable law, you may have the right to access, rectify, erase, restrict processing, receive data portability, object to legitimate-interest processing, withdraw consent, object to certain automated decisions and lodge a complaint with the competent supervisory authority.
You can submit privacy requests to privacy@dilan-mirror.com. Dilan Mirror may need to verify your identity before responding and will respond within the period required by applicable law.
The website is intended for users aged 18 or older unless expressly stated otherwise. Dilan Mirror does not knowingly collect personal data from children without the consent or authorization required by applicable law.
LEGAL TERMS
The Terms & Conditions, Personal Data Processing Policy and any special terms accepted by the customer prevail over this FAQ.
Dilan Mirror may update the website, features, products, prices, policies, Terms & Conditions and this FAQ. The version applicable to a pre-order is generally the version accepted when the pre-order was placed, unless changes are required by law or benefit the customer.